I need to return my device, but it contains personal data. What should I do?

We understand your concern. Upon receiving your returned device, our technicians will perform a factory reset to ensure all personal data is erased. If you prefer, you can perform a factory reset yourself before returning the device. Here’s how:

1. Open Settings: Click the Start menu and select Settings (the gear icon).

2. Go to Recovery: In the Settings window, navigate to System > Recovery.

3. Reset PC: Under the Reset this PC section, click Get started.

4. Choose Reset Option:

   • Select Remove everything to delete all personal files, apps, and settings.

   • Choose Cloud download or Local reinstall for how you want to reinstall Windows.

5. Complete the Reset: Follow the on-screen instructions. The system will restart and begin the process of resetting to factory settings.

If you need further assistance with this process, please don't hesitate to contact us.