My order should come with Microsoft Office but didn’t receive a product key.Zhengqi SunMay 301 min readPlease contact us. We’ll provide your product key and installation instructions. We are not responsible for software purchased separately.
I need to return my device, but it contains personal data. What should I do?We understand your concern. Upon receiving your returned device, our technicians will perform a factory reset to ensure all personal data...
Windows 11 or 11 Pro is not activated or is incorrect. What should I do?Please contact our customer service team with a description and photos of the issue. We will provide you with an activation key and guide...
A bundled accessory (e.g., charger, mouse, keyboard) was missing or defective—what should I do?Please contact us with your order details. We will promptly send a replacement for any missing or non-working included accessories.
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