Frequently Asked Questions

We understand your concern. Upon receiving your returned device, our technicians will perform a factory reset to ensure all personal data...

Please contact us. We’ll provide your product key and installation instructions. We are not responsible for software purchased separately.

Please contact our customer service team with a description and photos of the issue. We will provide you with an activation key and guide...

Please contact us with your order details. We will promptly send a replacement for any missing or non-working included accessories.

All items listed as “New” are factory-sealed or in new condition. If your product shows signs of use or damage, please contact us with...

Please contact our customer service team promptly, preferably with photos detailing the issue. We will assist you with troubleshooting...

Devices may be reset during repair. Let us know in advance if data retention is needed. While we can attempt to preserve your SSD, we...

Contact us for a repair request form. Once completed, we will provide a prepaid return label. Our technicians will repair the item and...