Frequently Asked Questions

All items come with a one-year limited seller’s warranty from the delivery date. It covers technical issues or defects not caused by...

If you used a prepaid return label provided by us or Amazon, there should be no additional cost. However, if you choose to pay for return...

After receiving and inspecting the returned item, we’ll issue your refund within 1–3 business days. Refunds are processed to the original...

Yes, but please use sufficient protective materials like foam or bubble wrap. Products damaged in transit due to poor packaging may not...

Within Amazon’s 30-day return window, you can initiate a return through your Amazon account by selecting “Return or Replace Items.” A...

Once a package is handed over to the carrier, we rely on their services for delivery. If your package is lost during transit, please file...

We sincerely apologize for any inconvenience caused. If the tracking has not updated for several days or your package is overdue, please...

Orders usually ship within 1–2 business days. Delivery time depends on the shipping method selected at checkout, such as Standard,...